All tickets are digital. You will not receive physical tickets. For the WTC 2023 event (for which registration will open in March, 2023), all purchases are refundable until May 12th, 2023, after which no tickets will be refunded. Tickets may be transferred to another party up until July 21st 2023 via our Ticket Transfer Form. In the instance the event is cancelled due to forces outside of our control, such as Covid-19, customers may donate their ticket revenue to the event to help offset the significant financial burden the event faces in the event of a cancellation (with our sincere gratitude), ask for a refund which will be issued even if the cancellation occurs after May 12th, 2023. In the instance the event is forced to cancel, refunds may take up to 90 days to process. All ticket refunds will be issued as cash refunds and are subject to a 15% service fee.